In accordance with the provisions of arts. 13 and 14 of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter, “GDPR”), and Articles 6 and 11 of the Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (hereinafter, “LOPDGDD”), regulating the right to information in the collection of data, we inform you of the following.

Who is responsible for the processing of your personal data?

The personal data you have provided in this and other communications with you will be subject to the Register of Processing Activities under the responsibility of MULA AUTONOMOUS ROBOTS, S.L., with postal address in P.I. Plazaola, Manzana E, Nave 6. Aizoain 31195 Navarra and e-mail address  info@mula.ai.

MULA AUTONOMOUS ROBOTS, S.L. has appointed a Data Protection Officer or an internal contact person within its organization. If you wish to make a query in relation to the processing of your personal data, you can contact him by mail at the following address  dpo@vialmedia.es.

What presence does MULA AUTONOMOUS ROBOTS, S.L. have in social networks?

MULA AUTONOMOUS ROBOTS, S.L., has the following profiles in the main Internet social networks (Twitter, Instagram, Facebook, LinkedIn and Youtube).

It is recognized as responsible for the processing of data of its users, followers, or people who make comments through the same. Likewise, in accordance with the Law of services of the information society and electronic commerce, it is recognized as responsible for the processing of the data of its users, followers, or persons who make comments through them.  MULA AUTONOMOUS ROBOTS, S.L. disclaims any liability for comments made by users and followers in their social networks.

MULA AUTONOMOUS ROBOTS, S.L., may use the profiles described above to inform its users of topics that it considers informative, of any type of events, in any social network; as well as to publish new offers or services.

What personal data do we collect?

The personal data that the user may provide:

• • Name, address and date of birth.

• • Telephone number and e-mail address.

• • Location.

• • Information regarding payments and refunds.

• • IP address, date and time you accessed our services, internet browser you use and data about the device’s operating system.

• • Any other information or data you choose to share with us.

In some cases, it is mandatory to fill in the registration form to access and enjoy certain services offered on the web; likewise, not providing the personal data requested or not accepting this data protection policy means the impossibility to subscribe, register or participate in any of the promotions in which personal data are requested.

Why and for what purpose do we process your data?

Depending on the purposes we will need to treat some data or others, which in general will be, depending on the case, the following:

• • The collection and automated processing of data through the website will be done through the form located in the contact tab, both consultation and information, mainly focused on resolving queries or requesting information about our products and services.

• • The personal data processed by MULA AUTONOMOUS ROBOTS, S.L., will be those provided by the user. In the event that certain transfers of data must be carried out in order for the user to  MULA AUTONOMOUS ROBOTS, S.L., to carry out the service will be those permitted by law or those necessary for the provision of services, and will be duly informed to users.

• • Sending communications or information expressly requested.

• • Conducting satisfaction surveys on the services received for the proper management of quality processes and their improvement.

• • Use for statistical purposes for the purpose of analyzing User behavior and trends and analyzing how to improve the services we provide to Users.

• • Detect and investigate fraud, as well as other illegal activities and potential violations of our Privacy Policy, Legal Notice and/or Terms of Use.

• • If you do not provide the necessary data for these purposes, we will not be able to provide you with our services.

We inform that the personal data obtained as a result of registration as a user will be part of the Register of Activities and Processing Operations (RAT), which will be updated periodically in accordance with the provisions of the RGPD, given that all relevant security measures have been adopted in this regard.

The user is informed of the possibility of withdrawing consent in the event that consent has been given for a specific purpose, without affecting the lawfulness of the processing based on consent prior to its withdrawal.

What is the legitimacy for the processing of your data?

The processing of your data may be based on the following legal bases:

• • Express consent of the person concerned to manage the provision of the service and / or sale of the product, for contact forms and therefore in the processing of their data for purposes consistent with the activity of the company.

• • Legitimate interest for the processing of our customers’ data in direct marketing actions.

• • Compliance with legal obligations for fraud prevention, communication with public authorities and third party claims.

How long do we keep your data?

The processing of data for the purposes described will be maintained for the time necessary to fulfill the purpose of collection, as well as to comply with legal obligations arising from the processing of data. Without prejudice to the conservation is necessary for the formulation, exercise or defense of potential claims and / or whenever permitted by applicable law.

MULA AUTONOMOUS ROBOTS, S.L. undertakes to cease the processing of personal data when the retention period has expired, as well as to duly block them in our databases.

To which recipients is your data communicated?

In general, MULA AUTONOMOUS ROBOTS, S.L., will not transfer personal data to third parties, except in those situations where it is mandatory by law or where a service has been outsourced for the normal operation of the company. Also, such transfer will be informed to the person concerned through the consent clauses established by the rules on data protection.

MULA AUTONOMOUS ROBOTS, S.L. strives to ensure the security of personal data when it is sent outside the company and ensures that third party service providers respect confidentiality and have adequate measures in place to protect personal data. These third parties have an obligation to ensure that the information is handled in accordance with data privacy regulations. In some cases, personal data may be required by law to be disclosed to public bodies or other parties, only what is strictly necessary for the fulfillment of such legal obligations will be disclosed. Personal data obtained may also be shared with other group companies.

Where is your data stored?

In general, data is stored within the EU. For data sent to third parties outside the EU, we will ensure that they offer a sufficient level of protection, either because they have Binding Corporate Rules (BCR) or because the adequacy of their security measures complies with the applicable data protection regulations.

What rights do you have and how can you exercise them?

You may address your communications and exercise your rights by sending a request to the following e-mail address: info@mula.ai.

Pursuant to the provisions of the regulations on data protection you can request:

• • Right of access: you may request information about the personal data we have about you.

• • Right of rectification: you can communicate any change in your personal data.

• • Right of deletion and right to be forgotten: you can request the deletion of your personal data after it has been blocked.

• • Right of limitation to the treatment: it supposes the restriction of the treatment of personal data.

• • Right to object: you can withdraw your consent to the processing of your data by objecting to their further processing.

• • Right to portability: in some cases, you may request a copy of personal data in a structured, commonly used, machine-readable format for transmission to another data controller.

• • Right not to be subject to individualized decisions: you may request not to be subject to decisions based solely on automated processing, including profiling, that produce legal effects or significantly affect the data subject.

In some cases, the request may be refused if you request the deletion of data necessary for compliance with legal obligations. Also, if you have a complaint about the processing of your data, you can file a complaint with the data protection authority.

You can also protect your rights before the supervisory authority.

In case you understand that your rights have been disregarded by our entity, you can file a complaint with the Spanish Data Protection Agency, through any of the following means:

• • Web site: www.aepd.es

• • Address: Calle Jorge Juan, 6. 28001 Madrid.

• • Telephone numbers: 901100099 / 912663517.

• • Filing a complaint with the Spanish Data Protection Agency does not entail any cost and the assistance of a lawyer or solicitor is not required.

Who is responsible for the accuracy and veracity of the data provided?

The user is solely responsible for the veracity and correctness of the data included, exonerating MULA AUTONOMOUS ROBOTS, S.L. of any responsibility in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information in the registration or subscription form.

MULA AUTONOMOUS ROBOTS, S.L. is not responsible for the veracity of the information that is not of its own elaboration and of which another source is indicated, so it does not assume any responsibility for hypothetical damages that could originate from the use of such information.

MULA AUTONOMOUS ROBOTS, S.L. reserves the right to update, modify or delete the information contained in its web pages and may even limit or deny access to such information. MULA AUTONOMOUS ROBOTS, S.L. is exonerated from any liability for any damage or loss that the user may suffer as a result of errors, defects or omissions in the information provided by MULA AUTONOMOUS ROBOTS, S.L.  MULA AUTONOMOUS ROBOTS, S.L. provided that it comes from sources outside MULA AUTONOMOUS ROBOTS, S.L.

How do we handle personal data of minors?

In principle, our services are not specifically directed to minors. However, in the event that any of them are directed to minors under fourteen years of age, in accordance with Article 8 of the RGPD and Article 7 of the LO3/2018, of December 5 (LOPDGDD),  MULA AUTONOMOUS ROBOTS, S.L. will require the valid, free, unequivocal, specific and informed consent of their legal guardians to process the personal data of minors. In this case, the DNI or other form of identification of the person giving consent will be required.

In the case of persons over fourteen years of age, data may be processed with the consent of the user, except in those cases in which the law requires the assistance of the holders of parental authority or guardianship.

What security measures do we apply to protect your personal data?

In principle, our services are not specifically directed to minors. However, in the event that any of them are directed to minors under fourteen years of age, in accordance with Article 8 of the RGPD and Article 7 of the LO3/2018, of December 5 (LOPDGDD),  MULA AUTONOMOUS ROBOTS, S.L. will require the valid, free, unequivocal, specific and informed consent of their legal guardians to process the personal data of minors. In this case, the DNI or other form of identification of the person giving consent will be required.

In the case of persons over fourteen years of age, data may be processed with the consent of the user, except in those cases in which the law requires the assistance of the holders of parental authority or guardianship.

How do we use cookies?

The website and social media of MULA AUTONOMOUS ROBOTS, S.L. use cookies, in order to optimize and personalize your navigation through it. Cookies are physical information files that are hosted on the user’s own terminal, the information collected through cookies is used to facilitate user navigation through the portal and optimize the browsing experience. The data collected through cookies can be shared with the creators of the same, but in no case the information obtained by them will be associated with personal data or data that can identify the user. However, if the user does not want cookies to be installed on your hard drive, you can configure your browser to prevent the installation of these files. For more information, please consult our  Cookies Policy.

Below you will find a series of links through which you can obtain further information on specific processing of personal data:

Consent and processing of data for job applicants

MULA AUTONOMOUS ROBOTS, S.L., offers people interested in sending their curriculum vitae, the possibility of doing it through our web site, with the purpose of managing the selection processes in course, as well as future job opportunities. To this end, we inform interested users of the following:

• • Responsible for the treatment: MULA AUTONOMOUS ROBOTS, S.L. CIF: B71472377 – E-mail: info@mula.ai

• • Purpose of the treatment: Consent of the interested parties, for the management of the Curriculum Vitae received and to carry out the personnel selection processes.

• • Data requested from the website: Name and surname, telephone, e-mail, address (town and province), year of birth, sex, level of education, driver’s license classification, level of education, profession and work experience.

• • Recipients of your data: no data is communicated to third parties, unless required by law.

• • International data transfer: Not done.

• • Exercise of rights: You have the right to access, rectify and delete data, as well as other rights, indicated in the additional information, which you can exercise by contacting the address of the data controller. You can also go to the supervisory authority, the AEPD.

• • Data storage: 2 years.

Consent and data processing for local suppliers

The Purchasing Policy of MULA AUTONOMOUS ROBOTS, S.L. aims to contribute positively to the economy of the geographical area near the location of our facilities, therefore we give preference to competent local suppliers, where feasible, and provided that the price and quality of services/products offered are competitive and comparable. To be part of our list of potential suppliers you can enter the following link https://www.geoalcali.com/proveedores/ in order to leave us information about your products and / or services. To do so, we inform you the following:

• • Responsible for processing: MULA AUTONOMOUS ROBOTS, S.L. CIF: B71472377 – E-mail: info@mula.ai.

• • Purpose of processing: Consent of the interested parties.

• • Data requested from the website: Name and surname, telephone, e-mail, fiscal address (town and province), type of service, type of product or service.

• • Recipients of your data: no data is communicated to third parties, unless required by law.

• • International data transfer: Not done.

• • Exercise of rights: You have the right to access, rectify and delete data, as well as other rights, indicated in the additional information, which you can exercise by contacting the address of the data controller. You can also go to the supervisory authority, the AEPD.

• • Data retention: The data will be kept as long as the interested party does not request its deletion, and if necessary, for the years necessary to comply with legal obligations.

Consent to receive electronic communications

Likewise, and in accordance with the provisions of Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce, by completing the data collection form and checking the corresponding box “I accept the sending of electronic communications”, you are giving your express consent to send information about the Company to your e-mail address, telephone, fax or other electronic means.

In this same line, if you have received an e-mail from our address you should take into account that the message and its attachments are confidential and can only be used by the person or entity to which they are addressed. This message may contain confidential or legally protected information. There is no waiver of confidentiality or privilege for any faulty or erroneous transmission. If you have received this message in error, please notify the sender immediately. In accordance with the provisions of European and national data protection regulations,  MULA AUTONOMOUS ROBOTS, S.L. informs you that the data provided by you will be processed for the purpose of maintaining the contractual, commercial or professional relationships that bind us to you, and with appropriate security measures, in accordance with current data protection regulations. Your data may be communicated to administrative or banking entities necessary to perform such management. You can exercise your rights of access, rectification, deletion, opposition and limitation of the processing of your data by contacting us at  info@mula.ai providing documentation proving your identity. You have the right to file a complaint with the Spanish Data Protection Agency (AEPD), if you consider your rights have been infringed.

Can the privacy policy be changed?

This privacy policy is subject to change. We recommend that you review the privacy policy from time to time.

Last updated: November 2024.